We are seeking a highly organised and detail-oriented individual to join our team as a Business Support Administrator. In this role, the primary duty is to support our sales teams to run efficiently by providing proper communication, accurate data, as well as, to provide all other administration services as required.
Key Responsibilities & Duties:
- Resolve timesheet queries, keeping a log of issues so that trends can be identified, and process improvements implemented.
- Build strong internal relationships with the payroll and billing team to ensure effective query resolution.
- Ensure booking confirmations are returned from clients and candidates.
- Ensure best practice is being adhered to within the sales operations department.
- At all times comply with company policies, procedures, and instructions.
- Respond to queries from candidates, clients, and internal employees in a timely and appropriate way.
- Answering incoming calls; taking messages and re-directing calls in a helpful, courteous and welcoming manner, being aware of the need to maintain confidentiality at all times.
- Dealing with email enquiries and working with recruitment consultants to provide solutions.
- Build and maintain knowledge of the CRM system and ensure the CRM is the system of record for all transactions.
- Support with creation of reports and presentations to enable effective client reviews and business development activities.
- Other tasks which may be assigned from time to time, and which contribute to the overall success of the Company.
To excel in this role, you should possess the following skills:
- Able to manage, develop and influence people.
- Able to manage projects.
- Excellent communicator.
- Highly organised and able to effectively manage conflicting and competing priorities.
- Outstanding proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Professional approach.
- A positive flexible attitude with the ability to work around changing business needs.
- Able to work on own initiative, make effective decisions and also work as part of a team.
- Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions.
- Displays excellent troubleshooting and creative problem-solving skills, know when to act quickly.
- Ability to articulate needs for process improvements.
- High level of accuracy in checking & processing information.
What’s in it for you:
Comprehensive Benefits Package: Enjoy a comprehensive benefits package, including Bupa Cash Plan, Pension Scheme, an employee engagement platform offering retail discounts and recognition rewards enhanced paternity/maternity pay and more.
Ongoing Training and Development: Access continuous learning opportunities, workshops, and training sessions to stay updated with the latest recruitment trends and strategies. Internal learning and development team and HR team offering both internal and external training opportunities.
Agile Work Arrangements: We understand the importance of work-life balance, offering agile work arrangements to suit your needs.
Recognition and Rewards: Receive recognition for your achievements through regular performance-based rewards, incentives, and employee recognition programs.
Employee Assistance Program: Access a confidential support system to address personal or professional challenges you may encounter.
Company Events and Celebrations: Engage in team activities, company outings, and celebrations, including a quarterly rewards day out, summer party and more.
Modern Offices: Work in a modern and comfortable office environment equipped with Costa Coffee Machine, Vending Machine, Pool Table & Table Tennis. You’ll also have access to Free Onsite Parking.
Luton Airport Parkway Station is a short 5 minutes’ drive with excellent transport links from London and the North. We currently have members of the team commuting from Nottingham, Birmingham, and Southend.
Learn more about us:
- Medical Staffing: As one of the UK’s largest recruitment agencies, we specialise in placing nurses, doctors, and AHPs, vitalizing the healthcare workforce. Visit our site here.
- Key Medical Services: A distinguished medical service provider, connecting healthcare systems and GPs, ensuring seamless healthcare delivery. Visit our site here.