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Staffing urgent care at scale

Let us take the guesswork away from sourcing clinical cover

Who we are

Expert People. Exceptional Care

Let us take the guesswork away from sourcing clinical cover

For more than 15 years, we’ve been matching GPs, nurses, doctors and allied health professionals with primary care providers, NHS hospitals and local authorities. With UK-wide coverage and a track record for providing timely, efficient and effective placements.

You can rest assured we’ll fill your rota requirements, whether at short notice, out-of-hours or in hard-to-fill placements.

Furthermore, we foster strong personal relationships with the healthcare practitioners we place and continuously strive to ensure their needs and priorities are being met.

The result? A better match and greater opportunity for a long term placement.

The challenge

Friendly. Experienced. Ready.

When it comes to urgent care services, there is no margin for error and that extends to filling rotas and ensuring the right clinical talent is available. When a rota is scoped out and agreed, last-minute cancellations can significantly impact patient care. With remote triage, last-minute cancellations, and face-to-face consultations to cover, this urgent care provider was experiencing bottlenecks in trying to source the right quality and quantity of clinical professionals to fill their rotas.

Serving over six million patients, this provider needed extra support to onboard. Potential costs posed by their limited internal resources to process and interview clinicians, meant they needed extra support to onboard qualified, reliable clinicians in a timely and efficient way.

Having an established relationship with Celsus Group since 2008, and a PSL Partnership since 2019, this urgent care provider turned to us.

The solution

Fast. Cost-effective. Reliable

We introduced additional clinical skill sets to cover their rotas and meet the requirement of their patients in a cost-effective and timely manner. With a rigorous compliance and vetting process in place, we sourced reliable clinicians and when a cancellation did occur, were able to provide a replacement.

Led by our Chief Nurse, Lorraine Gray, we streamlined their workforce provision by:

  • Managing the interview, compliance, and onboarding process
  • Suggested additional skill mixes to support the clinical teams
  • Offering partnership rates within their budget
  • Managing cancellations and improving fill rates
  • Providing monthly review meetings to improve services

The outcome

Through our ongoing support and clinical insight, this urgent care provider was able to streamline their workforce provision, enabling them to meet an increase in demand and volume whilst managing costs. In addition, there was a reduction in waiting times and cost savings due to skill mix support which helped to improve patient satisfaction.

During the COVID crisis, 5,000 additional patients were triaged and supported each week across multiple locations. We also provided laptops to clinicians in order to meeting the increase in demand during this time. Through our adaptability, we were able to scale up our sourcing to meet their increased demand, placing almost 400 clinicians in 2021 including GPs, ANPs, ECPs, Nurse Practitioners, Nurse Prescribers, Paramedics and Pharmacists.

“Celsus distinguish themselves from others in similar positions by being genuinely passionate, caring and professional.”Keith, Practice Manager

The numbers in 2021

  • 80% average fill rates
  • 92% average audit score
  • 400 clinicians placed
  • 25K hours filled
  • 7 days notice of cancellation (average)

What our client had to say

“I work closely with locum providers and found that Celsus Group in particular cared about the service they provide. They were keen to work in partnership and to adapt their processes and procedures to accommodate our changing operating and clinical needs.Leading Social Enterprise in Integrated Urgent Care

Check us out on Google

Key Medical Services “Amazing Team.” Usman

Medical Staffing“I have always had very good service from Medical Staffing. They are able to find someone to help us when we need additional cover. Thank you.”Marion

Medical Staffing “We have had a great experience. Often our requests can be at very short notice and they always goes above and beyond to support our needs. I would highly recommend.”Michelle

Medical Staffing “Never had an issue with them. Thanks for supplying ANPs when needed, appreciation from me and the surgery. Highly recommend.”Sophie

Key Medical Services “Excellent with lovely supportive staff, can highly recommend.”Nicola